National Transport Authority

Transport Regulation Project Manager

Job Description

Duties and Responsibilities

Project Management

• Work in a ‘business lead’ role within project teams on IT development projects, representing the various business teams within Transport Regulation Directorate.
• Manage end-to-end the CABS maintenance release stream for Transport Regulation.
• Input into project planning and project pipeline.
• Manage project dates and track deliverables.
• Monitor project costs, schedule and quality.
• Draft Charters, Project Initiation Documents and other project documents.
• Review and sign-off on system specifications.
• Develop test scripts and test plans.
• Manage test team; may include cross-departmental/inter-agency liaison.
• Lead and execute user acceptance testing.
• Obtain business signoff.
• Submit change requests to technical and change approval boards; present change requests and oversee release management.
• Liaise with PMO, internal and external stakeholders.
• Liaise with IT Security, ICT and third parties.
• Complete benefits realisation.
• Complete project closure reporting; lessons learned.
• Report to management throughout project lifecycle. 

Change Management - Projects

• Manage requirements gathering and business analysis.
• Manage operational implementation and handover to business teams.
• Draft and carry out Business Operations Plans.
• Draft release documentation and training materials: user guides and standard operating procedures.
• Manage stakeholder communications.
• Complete end-user training.
• Liaison with other public bodies: Revenue, An Garda Siochana, Department of Transport.
• Oversee handover of projects to helpdesk support at deployment.
• Manage support of new systems/processes after rollout: systems issues and user support.

Change Management - Support

• Manage service patches and other emergency change through the support stream (helpdesk).
• Close liaison with Managed Service provider: embedded team.
• Business analysis of both small- and large-scale business/technical changes; work with teams to understand business needs.
• Complete data analysis and reporting as inputs into required changes.
• Develop knowledge of business operations to foresee and measure impact of system/technical changes.
• Liaison with NTA ICT, IT Security, suppliers and third parties.

Managed services – Helpdesk Management

• Management of Taxi Helpdesk service.
• Review of ticket queue, chase for resolution, prioritise fixes in line with business needs.
• Management of support stream: service patches and urgent releases.
• Act as business rep during outages and P1 issues.
• Manage delivery of service requests and incident resolution.
• Agree operational workarounds a required.
• Co-ordinate disaster recovery tests.
• Stakeholder communication.
• Liaise with/report to management.                    

Managed services - contract management

• Manage daily and weekly communications and reporting on services.
• Issues and escalations; input into quality processes.
• Track actions weekly, monthly and annually.
• Quality issue resolution.
• Monitoring of KPIs and SLA.
• Chair monthly operations meeting; compile agendas.
• Liaise with contract manager and owner (NTA).
• Provision of feedback: scorecards/performance reviews.
• Support audits as required.
• Input to request for tenders in line with OGP Guidelines.
• Tender evaluation.

How to Apply

Please visit Career Opportunities - National Transport for more information about the role and details on how to apply.